Troubleshooting

This page helps you diagnose issues quickly by symptom.

I Cannot Access a Dashboard

Check:

1. You are logged in.
2. You accepted the related invitation in User Dashboard -> Invitations.
3. You selected the required context:
   • Alliance dashboard: selected alliance.
   • Group dashboard: selected alliance and group.

If actions still fail, re-select the alliance/group from dashboard selectors and refresh.

Controls Are Disabled in Dashboard Tabs

Disabled controls usually indicate role-based authorization, not a UI bug.

Examples:

• Alliance viewer cannot modify settings/taxonomy/team/groups.
• Alliance groups-manager cannot modify alliance settings/taxonomy/team.
• Group events-manager can manage events but cannot manage members/settings/sponsors/team.
• Group viewer is read-only.

If you need broader access, request a higher role from a team admin.

Join Group or Attend Event Buttons Do Not Work

Check:

1. You are logged in.
2. The group/event is active and available.
3. Your session is up to date (refresh page).

For events:

• Capacity limits can block new attendance.
• Canceled events disable normal participation.

CFS Submit Button Is Disabled

Check:

1. CFS is enabled for the event.
2. CFS time window is currently open.
3. You are logged in.
4. You have at least one eligible session proposal.

In modal:

• Proposal options already submitted to the same event are disabled.

I Cannot Resubmit or Withdraw a Submission

Submission actions depend on status:

• Resubmit is available for Information requested.
• Withdraw is available only while the submission is still active in review.
• After a final outcome (such as approved/linked), withdraw is no longer available.

Confirm current status in User Dashboard -> Submissions.

Event Cannot Be Published

Check event editor completeness:

1. Required details are filled (name, type, category, description).
2. Date/time is valid (end on/after start).
3. Registration open and close dates are not after the event start date, and close is after open if a registration window is set.
4. Meeting constraints are satisfied when automatic meeting is requested.
5. CFS rules are valid if CFS is enabled.

For ticketed events also verify:

1. The event has at least one ticket type configured.
2. The event currency is filled in when ticketing is enabled.
3. Each ticket type has at least one complete price window.
4. Any configured discount codes are complete. Discount codes are optional.

Paid Ticket Purchase Is Unavailable or Fails

If the public event page shows ticket purchase controls but buying a ticket is unavailable or does not complete, check:

1. The selected ticket type is active and not sold out.
2. The ticket type has a price window that is currently in effect.
3. The event registration window is currently open for starting checkout, if one is configured. Existing active ticket holds can still complete until the hold expires.
4. The discount code is active, still has remaining uses, and has not reached any total-use limit. Remaining uses are reserved by active holds and active purchases, then released again if the hold expires or the ticket is refunded.
5. The event has not been canceled.

Check-In Is Unavailable

Check:

1. You RSVP'd with this account.
2. Event is published and not canceled.
3. Check-in window is open:
   • Opens 2 hours before start.
   • Closes end of event day (or final day for multi-day events).

Team Member Remove Action Is Disabled

For alliance/group team tables:

• You cannot remove or demote the final accepted admin.

Add another accepted team member first, then retry.

Analytics Looks Outdated

Analytics is cached and can lag by a few minutes.

Retry:

1. Refresh the page.
2. Wait briefly and refresh again.

Email Send Is Disabled

For group members or event attendees:

• Send actions are disabled when recipient count is zero.

Also verify required fields:

• Subject
• Body (plain text)

More Help

If you do not see your issue here, check the Frequently Asked Questions.